Helpdesk
Technology support for students and families – from device access and login assistance to digital learning platforms and troubleshooting.
WHERE TO FIND US
- The ICT office is located on campus near the Circle of Friends Café. See map below.
- Walk-in support is available during school hours.
Categories
Administration & Facilities
Halls, Theatres & Events
Secondary
Primary
Sporting Facilities
Parking
Defibrillator
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HOW TO LOG A SUPPORT TICKET
- By email:
Send your request to ithelpdesk@johnxxiii.edu.au. Please include your name, student code (if applicable), and a brief description of your issue. - By phone:
Call the College ICT Help Desk on (08) 9383 0447.
All requests are logged and tracked to ensure prompt assistance for every family.
SUPPORT FOR PARENTS AND STUDENTS
Our team is committed to providing clear, friendly and effective support for all technology needs.
- Parents:
For assistance accessing SEQTA Engage or other College systems, contact the ICT Helpdesk by email or phone. Please provide your full name and your child's details to help us assist you efficiently. - Students:
For help with devices, logins, printing, or digital learning tools, visit the ICT office during school hours or email the Helpdesk directly.
HELP DOCUMENTS AND RESOURCES
Step-by-step guides covering common ICT topics are available to all families and students through SEQTA Documents. Resources include instructions for accessing College systems, troubleshooting devices, and navigating digital learning tools.
To access, log in to SEQTA Engage (parents) or SEQTA Learn (students) and go to the Documents section.
QUICK LINKS
- Email ICT Helpdesk: ithelpdesk@johnxxiii.edu.au
- College phone: (08) 9383 0447
