ICT Help Desk Officer

John XXIII College is a Catholic K-12 co-educational learning environment where children and young people are encouraged to be "people of competence, compassion, conscience, committed to God and the service of others."

John XXIII College requires an ICT Help Desk Officer commencing Term 2

The ideal candidate will need to be supportive of the Ethos of a Catholic School.

Key Responsibility Areas:

Serving and assisting staff and students at the ICT reception.

Providing phone support/remote management to staff regarding enquiries and technical issues.

Processing ICT Help Desk voice messages and email requests.

Allocating departmental resources and ensuring they are checked out/in and accounted for regularly.

Managing the ICT Service Desk portal.

Liaising with the ICT Operations Manager and ICT System Engineers during Service Desk meetings on a daily basis and allocating/following up requests were necessary.

Communicating jobs, events and dates of importance to respective members of the ICT department.

Some administration of the SIMON learning portal, for creating new user accounts and solving minor issues.

Ensure that departmental mail is collected and delivered on a daily basis.

Documenting processes and instructions for departmental and College use.

Other duties as directed by the Director of ICT and the ICT Operations Manager.

Updating and maintain the Identity Management System on a regular basis.

Ensuring ICT storerooms are kept in an orderly fashion and that the equipment therein is accounted for and maintained.

Selection Criteria:


  • Good working knowledge of Windows 7, Microsoft Office 2007/10 and Apple OS X and iOS.
  • Technical proficiency to install appropriate hardware and software largely relating to notebooks, PCs, Apple kit and associated peripherals.
  • Familiarity with the Windows Active Directory environment would be an advantage.
  • Sound experience with various audio visual technologies and their application in a multi-media context.
  • Certificate III/IV in an ICT course or relevant A+/Microsoft certification would be desirable.
  • A current and valid motor vehicle driver's licence.


  • Ability to maintain strong client relationships.
  • Strong customer focus.
  • Ability to relate to all levels, both technical and non-technical.
  • Strong interpersonal and communication skills both written and verbal.
  • Ability to work un-supervised and with sensitive information.
  • High work ethic and able to work with a team and be a contributing team player.
  • Neat and tidy appearance wearing appropriate attire.

    Organisational Skills

  • A meticulous approach to mapping, prioritising and reporting on daily job requirements, in particular the ICT Service Desk portal.
  • Deliver regularly a clear picture, both verbally and written, on current ICT Help Desk operations, projects and challenges to the ICT Operations Manager.
  • The ability to identify College needs and translate these into workable, value-adding ICT solutions.

    The successful applicant must obtain

  • Current Police Check and
  • Working with Children Card.

Applications close on Wednesday 9 April


Applications should be addressed to the Principal, John XXIII College, PO Box 226, Mount Claremont, WA 6910.